Privacy Policy

Information you provide: when you use our contact form or call us, we collect your name, email address, phone number and the content of your message.

Information collected automatically: IP address, browser type, device information, pages visited and referring URLs, collected through essential cookies and — only with your consent — analytics cookies.

Please do not submit diagnoses, medical records, insurance numbers or other health details through the Site’s contact form. Our intake team will collect that information through secure, HIPAA-compliant channels.

• To respond to inquiries and schedule intake consultations;
• To help families explore funding sources and insurance options;
• To operate, secure and improve the Site;
• To comply with legal obligations and protect our rights.

Where the EU or UK General Data Protection Regulation (GDPR) applies, we process personal data on the basis of: your consent (optional cookies; you may withdraw at any time); steps prior to entering a contract (responding to service inquiries); legal obligation; and our legitimate interests in operating and securing the Site, balanced against your rights.

We use strictly necessary cookies required for the Site to function, and remember your consent choice in your browser. Non-essential cookies (such as analytics) are only set if you click “Accept.” Declining has no effect on your ability to use the Site.

Change my cookie preferences

We do not sell or share personal information for cross-context behavioral advertising. We disclose information only to:

• Service providers (hosting, email, IT) bound by confidentiality and, where applicable, Business Associate Agreements;
• Insurance carriers or funding agencies, only with your authorization;
• Authorities when required by law, court order, or to protect health and safety.

The Site is intended for parents, guardians and professionals. We do not knowingly collect personal information directly from children under 13 online, consistent with the Children’s Online Privacy Protection Act (COPPA). If you believe a child has submitted information, contact us and we will delete it.

We keep inquiry information only as long as needed to respond and for legitimate business or legal requirements; clinical records are retained as required by California law. We use administrative, technical and physical safeguards, including encrypted transmission (HTTPS). No method of transmission over the internet is completely secure.

Where applicable, California residents may request to know, access, correct or delete personal information, and to limit the use of sensitive personal information. We will not discriminate against you for exercising these rights. You may use an authorized agent. We honor Global Privacy Control (GPC) signals as a request to opt out.

If you are in the EEA or UK you have the right to access, rectify, erase, restrict or object to processing, to data portability, to withdraw consent at any time, and to lodge a complaint with your local supervisory authority. Where data is transferred to the United States, we rely on appropriate safeguards such as Standard Contractual Clauses.

Clients have the right to access and obtain copies of their health records, request amendments, receive an accounting of disclosures, request restrictions or confidential communications, and be notified of a breach of unsecured PHI. See our Notice of Privacy Practices for details.

The Site may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

We may update this policy from time to time. The “Last updated” date reflects the latest revision; material changes will be highlighted on the Site.

To exercise your rights or ask a question, contact our Privacy Officer:

Behavioral Bridges / Bridge for Kids
600 Center Drive, Suite 600, Los Angeles, CA 90045 — Phone: 310-365-5692
333 City Blvd West, 13th Floor, Orange, CA 92868 — Phone: 949-435-9397

We respond to verified requests within 30 days (GDPR) or 45 days (CCPA), as applicable.